JOB POST: Fresh Graduates as Management Trainee at Genpact, Gurgaon: Applications Open

Genpact is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies.

Applications are invited from Fresh Graduates for the post of Management Trainee at Genpact, Gurgaon.

Qualifications

Graduate
Working experience in medical/pharmaceutical role is preferred but not mandatory;
People management experience

Preferred Qualifications

Experience in Customer helpdesk/ Call centre background/ contact centre in a customer service environment.
Good interpersonal skills
Excellent SME knowledge of customer helpdesk process
Good knowledge of MS Excel and Word.
ERP knowledge like Salesforce will be an added advantage
Excellent oral and written communication skills in Afrikaans and English language, the ability to read and interpret documents such as standard operating procedures and speaks effectively and informatively

Responsibilities

In this role, you will be responsible for all the activities related to Team Leading and Customer helpdesk process which include:

Handling emails, calls, voicemails, social media cases in Afrikaans and English language
Handling a team of 04-06 agents
Operations management
People management
Client management